Frequently Asked Questions (FAQ)

How can I place an order?

Simply choose your favorite product, add it to your cart, and complete the checkout using our secure online payment.

2. Do you offer Cash on Delivery (COD)?

No. We accept 100% online prepaid payments only.

3. Which payment methods do you accept?

We accept UPI, Debit Cards, Credit Cards, Net Banking, and other secure online payment options available at checkout.

4. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you'll receive tracking details to monitor your delivery.

6. Can I cancel my order?

Yes, but only before the order has been shipped.

7. Can I return my product?

Yes, eligible products can be returned according to our Return & Refund Policy.

8. When will I receive my refund?

Refunds are processed after the returned product is received and approved. The amount is usually credited within 5–7 business days.

9. What should I do if I receive a damaged or wrong product?

Please contact our customer support within 48 hours of delivery and share your Order ID along with clear photos.

10. How can I contact Vivea Fashion?

You can contact our customer support through the contact details provided on the Contact Us page.

11. Are your products original?

Yes, we aim to provide quality products and accurate product descriptions.

12. Is my payment secure?

Yes. All payments are processed through secure payment gateways.

13. Can I change my delivery address after placing an order?

Address changes are possible only if the order has not been shipped.

14. Do you deliver all over India?

Yes, we deliver to most serviceable locations across India.

15. How do I know my size?

Please refer to the Size Chart available on the product page before placing your order.

Thank you for choosing Vivea Fashion!